Terms of Service
Last updated: 08/22/2025
Article 1: Introduction and Scope
Welcome to the website of KUNTROVERSIE LLC (the “Site”). The Site is published by the company KUNTROVERSIE LLC, registered as a Limited Liability Company in the United States.
Business Type: Apparel/Accessories
Description: Handmade Clothing
Email: admin@kuntroversie.com
Publication Director: KUNTROVERSIE LLC
These General Terms and Service (hereinafter “Terms”) govern all sales made through the KUNTROVERSIE LLC website, www.kuntroversie.com, to consumers (hereinafter the “Customer”).
By placing an order on the Site, the Customer unconditionally accepts the entirety of these Terms. KUNTROVERSIE LLC reserves the right to modify these terms at any time; the applicable version will be the one in effect on the date the order is placed.
Article 2: Products
Our products are presented on the Site with detailed descriptions of their essential characteristics (composition, materials, sizes, colors, etc.). The photographs are as accurate as possible but cannot guarantee perfect similarity with the physical product, particularly due to the technical variations of computer screens.
KUNTROVERSIE LLC makes every effort to ensure product information is accurate. However, availability is subject to change. In the event of unavailability after an order is placed, the Customer will be informed promptly and will have the option to modify their order or receive a full refund.
Article 3: Prices
Prices are displayed in Euros (€) or US Dollars (USD) and include all applicable taxes, excluding shipping costs.
Shipping costs will be clearly indicated to the Customer in the shopping cart before the final validation of the order.
KUNTROVERSIE LLC reserves the right to change its prices at any time, but the products will be invoiced based on the price in effect at the time the order is registered.
Article 4: Orders
To place an order, the Customer must select the products, add them to their cart, and proceed to checkout. They will be guided through the necessary steps to enter their delivery details and choose a payment method.
The Customer must provide accurate and complete information. An order confirmation email will be automatically sent to the Customer, detailing the products ordered, prices, and delivery information. This email constitutes the conclusion of the sales contract.
KUNTROVERSIE LLC reserves the right to cancel or refuse any order from a Customer with whom there is a dispute over a previous order or for any legitimate reason, such as suspected fraudulent activity.
Article 5: Payment
Payment is due immediately upon order placement. The Customer can pay using the following secure methods:
Credit Card (Visa, Mastercard, American Express) via our secure payment gateway [e.g., Stripe, PayPal].
PayPal.
The transaction is secured using SSL (Secure Socket Layer) encryption. KUNTROVERSIE LLC does not have access to the Customer’s banking details at any time.
Article 6: Delivery
Delivery is made to the address specified by the Customer during the ordering process. The delivery times indicated on the Site are provided for information purposes only and are not strict deadlines. They run from the date of order validation.
In the event of a delay, KUNTROVERSIE LLC will keep the Customer informed and cannot be held liable for any consequences. The risks of loss or damage to the products are transferred to the Customer upon delivery.
Article 7: Right of Withdrawal & Returns
In accordance with applicable US and California consumer protection laws, the Customer has a period of 14 (fourteen) days from the date of receipt of their order to return any product that does not suit them, without having to justify reasons or pay a penalty.
To exercise this right, the Customer must notify us of their decision to withdraw by sending an unambiguous statement to our customer service email: help@kuntroversie.com. They can use the withdrawal form model provided in the Appendix of these Terms.
The product(s) must be returned in their original condition (unworn, unwashed, with original tags attached) and in their original packaging. Please contact us via email at help@kuntroversie.com to receive the private return address.
Return shipping costs are the responsibility of the Customer. The refund will be processed within 14 days from the date we receive the returned goods, using the same payment method used for the original transaction.
Important: This right of withdrawal does not apply to customized or personalized products made to the Customer’s specifications.
Article 8: Warranties & After-Sales Service
All our products are guaranteed against hidden defects for a period of two years from the date of delivery, in accordance with applicable US warranty laws and the California Song-Beverly Consumer Warranty Act.
In case of a non-conformity or defect, the Customer should contact our customer service at help@kuntroversie.com to arrange for a return and, depending on the case, a repair, exchange, or refund.
Article 9: Personal Data
The personal data collected on the Site is necessary for processing orders and managing customer relations. It is processed in compliance with the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR) for applicable international customers.
The Customer has a right to access, rectify, and delete their personal data. To exercise these rights, please contact us at: help@kuntroversie.com.
For more details, please consult our Privacy Policy.
Article 10: Intellectual Property
All elements of the KUNTROVERSIE Site (logos, texts, graphics, images, etc.) are and remain the exclusive intellectual property of KUNTROVERSIE LLC. Any reproduction, modification, or use of these elements without our prior written authorization is strictly prohibited.
Article 11: Liability
KUNTROVERSIE LLC’s liability shall not exceed the total amount of the order. We cannot be held liable for any indirect damages.
Article 12: Disputes and Applicable Law
These Terms are governed by the laws of the State of California, United States, without regard to its conflict of laws principles.
In the event of a dispute, the Customer is encouraged to first contact KUNTROVERSIE LLC customer service for an amicable solution.
If no agreement is reached, the Customer may refer the matter to a mediator or to the competent courts located in California.
Appendix: Standard Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract.)
To the attention of KUNTROVERSIE LLC, help@kuntroversie.com:
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods/for the provision of the following service,
Ordered on/received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
End of Terms of Service